Returns & Exchanges

 

If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions:

Merchandise must be returned within 30 days of receipt.

  • Australian Orders - For all Refunds within Australia, we retain a $12 Postage & Processing Fee
  • Merchandise must be returned within 30 days of receipt 
  • Merchandise must not be worn, damaged, altered or washed.
  • Merchandise must be in saleable condition with all tags attached.
  • You must contact us before returning the item to receive an RA number.
  • At this stage we do not offer exchanges on any items. If you would like a different size or item, you will need to follow the returns process for a refund and repurchase the new item.
  • Exchange can be arranged with a quick in-person process at discretion of TAMA SWIM, and only for addresses in Sydney Metro.
  • Sorry - sale items cannot be returned or exchanged unless deemed faulty. We do not accept returns or exchanges on sale items or any items sold at a reduced price including items purchased at a promotion.
  • We do not accept products purchased during a promotional sale period or on markdown/final sale.

If you believe you have received a faulty item, please send imagery of the item, order number and contact details to martina.baroncelli@tamaswim.com.au

We will then assess the situation and work out the best solution.

If at any stage Tama Swim assess the return as unsuccessful the item will be returned to the customer.

This policy does not affect your statutory rights.

HOW TO MAKE A RETURN

          1. Contact us to let us know what you would like to return, why and if you would like a credit note or refund. We will then provide you with an RA number.
          2. Ensure the garment is in original condition with tags attached
          3. Package up your item securely and send back within 30 days of receipt using a traceable service. Items are to be sent back to Tama Swim at the cost of the customer. 

PROCESSING A REFUND

Please allow up to 2 working days upon us receiving your parcel to complete the process of your return.

We recommend you send your item back using a traceable service so you know when we’ve received it. Unfortunately Tama Swim cannot be held responsible for parcels without tracking that have not been received back.

Tama Swim can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse